What is a keyword?
A keyword is the word that people use to join your text marketing list. The process is very simple. When a customer sends your keyword to your shortcode, we send your customized auto-reply back and we add that person to your text messaging list. Each one of your keywords corresponds to its own list on your account. So, if you have the keywords “BOY” and “GIRL” then those are two different lists of mobile phone numbers on your account.
What if I go over my monthly message allowance?
Your account is configured to not allow you to go over your monthly allowance, however … if you need to send more than your monthly allowance then you can pay $0.02 per message over your allowance. Also, upgrade your plan to a larger plan at any time.
Can I Get Help Setting Up My Account & Campaigns?
Yes! All accounts come with a free 1 on 1 training session to step you through how you can manage your account, send campaigns, etc. We’re happy to support you and make sure you have all you need to be successful at text message marketing!
What is the 1 on 1 training session?
Every new client gets a 30 minute call with one of our text message marketing experts. We step you through how to configure your account and how to create and manage campaigns while also answering any questions you might have about our service and how your account works.